You are able to re-schedule your appointment online yourself up to 48 HOURS before your scheduled appointment. All re-scheduling can be done via your confirmation email. Failure to do so within the 48 HOUR period will result in loss of your booking fee. Your appointment can be rescheduled once only. Further reschedules require a new booking entirely and your booking fee will be lost. If you are unable to edit your booking online please contact us on customercare@alienaesthetics.co.uk or 07949669495. 

+ I agree that if I do not show to my appointment or cancel within the 48 HOURS prior Alien Aesthetics reserve the right to invoice me for the service in full. I will not be able to make any future bookings until this invoice is cleared. First Time Lip Filler or First Time Anti Wrinkle will be charged at the highest cost. 

+ All clients must be 18 years old at the time of treatment. It is a legal requirement that we see a Valid ID prior to treatment if we believe you are under 21. If you are not able to provide ID when asked we will not be able proceed with treatment and you will lose your booking fee.

+ We are NOT insured to treat with children on the premises. If you arrive with anyone under the age of 18 sadly we will not be able to proceed with treatment and you will lose your booking fee.

+ We cannot guarantee that we will be able to see if you arrive more than 5 minutes late to your booking. You may be refused by the clinic and may lose your booking fee.

+ We cannot accept bookings made on behalf of someone else. We are not able to transfer bookings or booking fees to another individual.

+ In the event a clinic is re-arranged or cancelled by Alien Aesthetics that Alien Aesthetics will not reimburse travel nor cover further expenses that may be incurred as a result. Please consider this, especially if you are travelling from abroad.

+ Booking fees are NON-REFUNDABLE under ANY CIRCUMSTANCES. They do however stay on your client account for 12 MONTHS only. 

+I acknowledge that my deposit payment is a booking fee in exchange for an allocated and reserved time slot of my choice, otherwise known as ‘a service’. I confirm that I have personally registered my details and reserved a time allocation that I am committed to. Should my circumstances change and I am no longer able to attend my booking I accept full liability and thus forfeit my booking payment to the company Alien Aesthetics. This is because we take our deposits via STRIPE  who do not refund their booking fees, this is out of our control and therefore we cannot refund you once the deposit has been paid.

I understand that any attempts to withdraw this payment will result in legal action being taken against me. I understand that evidence of my acknowledgement will be provided to my bank institution and STRIPE Legal representatives.

For medical reasons we are unable to treat those who;

+ Have an active cold sore/oral herpes on day of treatment

+ Have been on anti-biotics within the past two weeks for facial/oral infection.

+ Are immunocompromised and/or unwell on the day of the appointment - Flu/Cold/Virus ( to prevent complications ).

+ Have had dermal filler/Toxins elsewhere in the past 12 weeks ( there is a risk of complications with mixing products ).

+ We feel are not ready or suitable for treatment.

It is important to note that it might take multiple treatments to achieve your desired result. Regardless, you shouldn’t begin a journey until you’re ready to commit. Dermal fillers/Toxins are temporary and this is paramount to consider before booking.